Turn cleaning complaints into documented, professional resolutions.
Bonafie helps cleaning agencies verify trust documents, collect homeowner incident reports, track resolutions, and export claim-ready packets — without forcing homeowners to create an account.
No homeowner accounts. No insurance sold. Just clean documentation.
Damage complaints should not live in text messages.
When something goes wrong in a client's home, most agencies improvise — and it shows.
Scattered proof
Photos, messages, and service details are spread across phones and email. When you need them, they're impossible to assemble.
Weak trust signals
Saying "licensed and insured" on a website does not prove much to homeowners. Anyone can type those words.
Messy resolution process
Owners lose time handling complaints without a clear timeline or evidence packet — and every delay erodes the client relationship.
One clean system for trust, reports, and resolution.
Everything an agency needs to look professional before a complaint — and stay professional during one.
Document Vault
Upload insurance, bond, license, and background-check policy documents. Expiration tracking keeps everything current.
Public Trust Page
Give homeowners a branded page showing verified trust status — proof, not promises, at a shareable link.
Incident Desk
Collect homeowner complaints, photos, claimed amount, and service details through a clean branded form — no account required.
Claim Packet Export
Generate a clean PDF packet with timeline, photos, statements, and agency details — ready for your insurer or broker.
From upload to resolution in four steps.
Upload trust documents
Your agency uploads insurance, bond, and license documents to the vault.
Bonafie verifies & displays
Documents are checked and your public trust status goes live.
Homeowner submits incident
Clients report issues through your branded form — photos, details, claimed amount.
Resolve or export a packet
Close it out directly, or export a claim-ready PDF for your insurer or broker.
See what your clients — and your broker — will see.
Verified documents
| General Liability Insurance Verified Jun 2, 2026 · Expires Mar 14, 2027 | Active |
| Janitorial Bond Verified May 18, 2026 · Expires Jan 9, 2027 | Active |
| Background-Check Policy Verified Apr 30, 2026 · Renews Jul 1, 2026 | Renews soon |
| City Business License Verified Feb 12, 2026 · Expires Dec 31, 2026 | Active |
One plan. Everything included.
Founding agencies lock in early pricing for as long as they stay subscribed.
After founding launch: $49 $79/month
Manual onboarding included — we set up your trust page with you.
What's included
- 1 agency trust page
- Document vault
- Incident reporting form
- Homeowner status links
- Claim packet PDF export
- Email alerts
- Manual onboarding support
Common questions
Is Bonafie insurance?
No. Bonafie does not sell, provide, or replace insurance. It organizes your existing trust documents and incident evidence so you can work with your own insurer or broker more effectively.
Do homeowners need an account?
Never. Homeowners report incidents through your branded form and follow progress through a private, tokenized status link. No signup, no password, no app.
Can I use this with ZenMaid, Jobber, or BookingKoala?
Yes. Bonafie runs alongside your scheduling software — it doesn't handle booking or payments. Most agencies link their trust page from their website and add the incident form link to their post-service emails.
Can I share the incident form link with customers?
Yes — that's the intended workflow. Put it on your website, in follow-up emails, or send it directly when a client mentions an issue. Every submission lands in your incident queue.
What happens when my insurance document expires?
You get email alerts ahead of expiration, and your trust page automatically shows a "renews soon" state. Upload the renewed document and your verified status continues without interruption.
Can I export reports for my broker?
Yes. Any incident can be exported as a claim packet PDF — timeline, photos, statements, service details, and your agency information — formatted for you to forward to your insurer or broker.
What Bonafie is — and isn't
Bonafie is not an insurer, broker, claims adjuster, or legal advisor. The platform helps agencies organize documents, collect evidence, and manage resolution workflows. Coverage decisions and claim submissions remain between the agency and its insurer or broker.
Make your cleaning business look safer before the next complaint happens.
Set up your trust page in an afternoon. Be ready long before you need to be.