ROobin keeps trust documents and incident reporting in one place.
View verified document status, agency details, cleaner profiles, and use a secure incident form if something goes wrong after service.
Trust documents tracked by Bonafie · none verified yetTrust document status
Bonafie reviews that each document is on file and tracks its expiry date.
Certificate of Insurance
General liability insurance document is on file and current.
Bond
A janitorial bond document is on file and current.
Business License
The agency's municipal license is on file and due for renewal soon.
Background Check Policy
The agency's written screening policy for cleaners is on file.
Need to report an issue?
If something was damaged, missing, or needs review after a cleaning appointment, submit a secure incident report. ROobin will review the report and update you through a private status page.
Report an IncidentCleaner profiles
The people who may be in your home. Background checks attested by the agency.
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CCC
Background check attested by agencyBackground checks are performed and attested by ROobin under its screening policy.
Agency information
ROobin
Managed by ROobin
Bonafie provides this trust page and the incident management system behind it. ROobin is responsible for its services, document accuracy, and how reported incidents are resolved.
How incident resolution works
A clear, documented process from report to resolution.
Submit incident report
Share what happened, photos, and the claimed amount through the secure form.
Agency reviews details
The agency reviews your report, photos, and the service visit record.
Cleaner statement
The agency may request a written statement from the cleaner on that visit.
Resolution or claim packet
The agency resolves directly, or exports a documented packet for its broker or insurer.
Bonafie is not an insurer, broker, claims adjuster, or legal advisor. Bonafie helps agencies organize trust documents, collect incident information, and manage resolution workflows. Coverage decisions and claim submissions remain between the agency and its insurer or broker.